Background to this inspection
Updated
4 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was completed by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 7 January 2020 and ended on 8 January 2020. We visited the office location on 7 January, and made a phone call to staff on 8 January.
What we did before the inspection
We reviewed information we had received about the service since it registered with us in June 2018. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with one member of staff and the registered manager.
We reviewed a range of records. This included one person's care record and medication record. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
Updated
4 February 2020
About the service
Becks Homecare Services Limited is a domiciliary care agency. They provide personal
care to people living in their own homes. At the time of inspection, the service had been supporting one person for less than six months. As a result, we have been unable to give the service a rating.
People’s experience of using this service and what we found
Staff provided safe care. Staff had a good understanding of safeguarding procedures and how to report abuse. Medication was administered safely and records kept were accurate. Risk assessments were in place to manage risks within people’s lives. These assessments were reviewed and kept up to date.
Staff recruitment procedures ensured that appropriate pre-employment checks were carried out. Staff were trained to support people effectively, and staff were supervised and felt confident in their roles.
The person receiving care had their nutritional needs met. When required, people had support with healthcare arrangements.
Consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives.
Staff told us they knew the person well, and treated them with kindness, dignity and respect. Care was personalised to the individual, and the registered manager told us that good relationships had been formed with relatives involved.
The person and their family were involved in their own care planning as much as was possible. A complaints system was in place and was used effectively.
The registered manager was open and honest, had a good understanding of regulatory requirements, and had the systems in place to grow the business and provide care to more people safely. Audits were in place to find fault, and take appropriate actions if required.
The service had a registered manager in place, and staff felt well supported by them.
Rating at last inspection:
This service was registered with us on 20 June 2018 and this is the first inspection.
Why we inspected:
This was a planned comprehensive inspection.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk