Newbarn Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People were involved in regular reviews of their care with their keyworker and the service provided opportunities for people to discuss their care in meetings, events and during activities.
Care plans were detailed with some good person centered information contained within them, which would help staff to understand people as individuals. This included information about people’s background, likes, dislikes and what or who was important to them. People’s chosen daily routines were clearly recorded, to enable staff to meet people’s needs in the way they wanted.’

At the time of inspection mini reviews of everyone’s care plans had started to ensure all care plans were complete and current.

The provider understood the diverse health and care needs of people they supported, their local communities, so care was joined-up, flexible and supported people’s choice and continuity in care.

The needs of the people Newbarn Limited supported varied, and in some cases people received care from more than one provider. Management told us multi-disciplinary meetings and clear communication were essential in ensuring continuity of care. The provider worked effectively with other agencies through regular meetings and good documentation.

Feedback from the Local Authority described Newbarn Limited as “An extremely professional organisation that always provides meaningful quality information in any of the meetings I have attended.”

The service had implemented a duty system to provide support for staff. This provided a point of contact from a member of the management team and enabled a quick response in the event of any incidents or urgent appointments and for general advice.
 

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual communication needs.

People were supported to access information as required in their support sessions with care staff and when going to appointments and shopping in the community.

Regular reviews with their key workers ensured people could access information about their care and ask any questions that they had.

When people first started being supported by Newbarn Limited they were asked how they wanted information to be provided. Any specific communication needs were documented on care plans and they used methods such as social stories to communicate with people with autism.
 

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

Management held quarterly tenant meetings providing the opportunity to give feedback or raise any concerns. Feedback boxes were also available for those who may feel more comfortable giving feedback in a different way. Where improvements were needed this was logged on a spreadsheet with subsequent actions and outcomes.

Where people had been assessed as needing an advocate these were in place and attended meetings with the person they were supporting.

Feedback from carers and relatives was mixed with some saying they felt communication was very good and any concerns were listened to and acted upon, and others saying they had only been involved in one or two meetings.
 

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People were supported to access the care they needed, and staff worked together with organisations and charities to ensure people were provided with specialist advice and support where necessary. Stakeholders gave positive feedback saying Newbarn Limited were “responsive and supportive for any joint pieces of work”.

Daily care notes included actions taken as necessary to ensure people could access treatment when needed, for example, “as [name] advised [their] ear drops are not clearing up [their] ear and [they] still cannot hear from it, I have booked [name] in for an ear syringe appointment on [date and location].

Feedback from people, their carers and relatives confirmed they received the support that was needed. One person said the help they received was, “activities, helping with my shopping. I like the support I am getting with cleaning. I like the promptness of my medications administrations”.
 

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The service supported people with a wide range of needs and conditions. The staff we spoke with said they listened to the people they cared for to ensure they provided the right care. Tenant representatives, regular meetings with people and a consistent staff group also enabled person centered care and opportunities for people to talk about what they wanted in terms of support.
 

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Discussions were had with people about what they would like to do in the future and how they could achieve this. For example, one person wanted to be more mobile so adaptations had been made to their home. Some people expressed a desire to save money, learn to drive or start a course and actions were logged in response to this.

The care plans we reviewed did not contain specific information regarding end of life care but instead focused on the more immediate future, such as “to continue living a safe and fulfilled life with the correct support in place”.