Newbarn Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained as good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Management promoted a culture of kindness and respect within the service and the registered manager led by example when visiting people to discuss their care and to ensure they were happy with the support they are receiving.

Annual feedback forms were sent out to people supported, a returned form said, “The staff are nice and friendly. If it wasn’t for these folks, I think I wouldn’t be here today. Thanks a bunch.”

Daily care notes showed people were treated with respect and kindness, with staff listening to people’s wishes and supporting them with their requested daily activities.

Feedback received from the local authority was positive and highlighted the positive culture within the service; “Your services always go above and beyond for everyone you support, thank you to everyone involved.”
 

The provider treated people as individuals and made sure people’s care, support and treatment met their individual needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The care provided at Newbarn was tailored to each person’s needs as detailed in their support plans. Where people needed support with reducing their alcohol consumption there were specific details about how this person should be supported, e.g. how much alcohol they had agreed to consume each day. One person’s care plan explained how they were sensitive to water which had caused self-neglect in the past. Through staff’s support with desensitisation, cognition and motivation in this area, together with utilising specialist advice from learning disability teams and autism specific information, regular showering was now part of this person’s routine.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to access appointments, such as the hairdressers and activities of their choosing. The service also provided a variety of organised events for people whose access to the community was legally restricted, to ensure choice and opportunities were provided.

Daily care notes showed carers were led by the people they supported. For example, “[Name] opened [their] flat door and let me into [their] home when I arrived at [their] property for [their] support. I had a quick welfare check chat with [name], and [name] said that [they were] ok. I asked [name] how I could support [them] today with [their] session. [name] said that medication and (the flat [they] would like to visit).

The service organised trips and outings for people, including a recent holiday to Benidorm, providing a valuable experience for all who attended.
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The service was responsive to people’s changing needs including health, mobility and living conditions. Where necessary they supported people to access charities and re-use centres to help them furnish their homes.

Feedback from the people indicated they were satisfied with the care provided and daily care notes showed appropriate action was taken when needed. For example, when a person they were supporting became breathless and unwell the staff acted promptly, calling 999 and ensuring ambulance staff had the person’s hospital passport and medication.
 

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centered care.

The staff spoke positively of the management team and said they felt supported and were given a wide range of training including medication training, substance abuse training and training in dignity and respect. Supervisions took place every 4 to 6 weeks providing the opportunity for feedback and development as well as regular team meetings.

The registered manager was passionate about wellbeing and had introduced events such as well-being Wednesday’s and organised an events evening where staff’s achievements and qualities were recognised.