5 June 2019
During a routine inspection
Banyan Home Care is a home care service. At the time of the inspection the service was supporting seven people living with early onset dementia, in their own homes.
Not everyone using the service received regulated activity. CQC only inspects the service being received by people provided with personal care, that is help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
People’s experience of using this service and what we found
One person had been put at risk of harm. The provider had not acted to prevent further harm to the person.
Another person had been in a safeguarding incident. The registered managers had not submitted a safeguarding notification to us in line with legislation.
Quality assurance processes were in place to monitor safety and improve the quality of the service. However, these processes were not always effective as they did not identify that a person had been put at risk of harm.
The provider ensured there were enough staff to support people.
People’s privacy and dignity were promoted by staff. People were supported to be as independent as possible.
The service was not supporting anyone to take medicines at the time of our inspection visit.
People were supported by skilled staff with the right knowledge and training.
People’s care and support met their needs and reflected their preferences. The provider upheld people’s human rights.
There was a positive, open and empowering culture.
Rating at last inspection
This was our first inspection of the service since its registration with us on 10/10/2018.
Why we inspected
This was a planned inspection of the service based on our inspection time frames.
We have found evidence that the provider needs to make improvements. Please see the safe and well-led sections of this full report.
You can see what action we have asked the provider to take at the end of this full report.
Follow up
We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk