The Whitswood Practice Also known as Alexandra Range Medical Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. The service performed in line with the national average in the results of the 2025 National GP Patient Survey. This showed people felt listened to and felt they were treated with kindness.

The practice focused on "care and curiosity," hiring staff who shared these values and training them to listen with empathy. The service had arrangements to promote people’s privacy. Staff protected patient privacy at the reception desk, offered same-sex clinicians whenever possible, and ran dedicated "quiet clinics" for autistic patients. By ensuring patients saw the same doctors, the practice reduced patient anxiety. Additionally, the practice maintained a policy of offering health checks to those who would not normally qualify for them for example, refugees and asylum seekers.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.