The Care Quality Commission
  • Doctor
  • GP practice

Dr Rina Miah Also known as The Haven Surgery

Overall: Good read more about inspection ratings

The Haven Surgery, The Haven, Burnhope, Durham, County Durham, DH7 0BD (01207) 214707

Provided and run by:
Dr Rina Miah

All Inspections

During an assessment under our new approach

Date of Assessment: 01/04/2026. Dr Rina Miah (also known as The Haven Surgery) is a GP practice and delivers services to approximately 1,771 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 97.8% White, 0.9% Asian, 0.8% Mixed, 0.2% Black and 0.2% Other.
Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 3rd decile (3 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
People who use this service were supported to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. This was supported by positive feedback from patient surveys and from people we spoke with during our visit.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The service operated with a clear vision and strategy that reflected the needs of people using the service and the wider community. Staff demonstrated a good understanding of their roles and responsibilities and spoke positively about leadership, describing leaders as approachable and supportive in fostering a positive service culture.

 

28 August 2020

During an inspection looking at part of the service

We carried out an announced comprehensive inspection at Dr Rina Miah (also known as The Haven Surgery) on 22 March 2019. The overall rating for the practice was good, but it was rated as requires improvement for the safe domain.

The full comprehensive report on the March 2019 inspection can be found by selecting the ‘all reports’ link for Dr Rina Miah on CQC’s website.

Because of the current Covid19 pandemic situation a site visit was not undertaken, however the provider submitted to CQC evidence that gave assurances that action had been taken in relation to the identified shortfalls from the previous inspection.

This inspection was a desk-based review carried out on 28 August 2020 to confirm that the practice had addressed the issues found following the last inspection.

The practice remains rated as Good overall and has improved its rating of requires improvement for the Safe domain to Good.

Our key findings were as follows:

  • The practice had reviewed and improved arrangements for ensuring that staff had received the relevant vaccinations.
  • The practice had undertaken remedial work following the recent fire risk assessment.
  • The practice had reviewed and improved arrangements for ensuring the premises were secure at all times.
  • The practice had implemented a system to enable the monitoring of the distribution of blank prescriptions throughout the practice.
  • The practice now had the appropriate clinical waste disposal bins in place.
  • The practice had taken steps to improve access to the premises and now had facilities for patients who needed assistance to summon support, whilst awaiting the introduction of electronic opening doors.
  • The practice had taken steps to ensure all staff who perform cervical screening checks have received appropriate training.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCG

27 March 2019

During a routine inspection

We carried out an announced comprehensive inspection at The Haven Surgery (Dr Rina Miah) on 27 March 2019 as part of our inspection programme (previous inspection November 2015 – good).

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall, but as requires improvement for providing safe services and good for all population groups.

We rated the practice as requires improvement for providing safe services because:

  • There were shortfalls in some systems; management of the premises and staff immunisation.

We rated the practice as good for providing effective, caring, responsive and well led services because:

  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Review arrangements for ensuring that staff have received the relevant vaccinations.
  • Undertake remedial work following the recent fire risk assessment.
  • Review arrangements for ensuring the premises are secure at all times.
  • Implement a system to enable the monitoring of the distribution of blank prescriptions throughout the practice.
  • Provide appropriate clinical waste disposal bins.
  • Take steps to improve access to the premises. The external door did not open automatically and there were no facilities for patients who needed assistance to summon support.
  • Take steps to ensure all staff who perform cervical screening checks have received appropriate training.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

3 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Haven Surgery on 3 November 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients said they found it easy to make an appointment although not always with their choice of GP. There were urgent appointments available the same day and routine appointments available the next day for GPs and Nurses.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • Information about services and how to complain was available and easy to understand.
  • The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they met patient’s needs.

We saw some areas of outstanding practice:

  • The practice had established an active social media page and a leaflet specifically for younger patients. The practice was proactive in offering services closer to home for their patients and provided the additional services such as acupuncture and minor injuries treatment. The practice ran a coffee morning to encourage uptake of flu vaccinations, and also to fundraise for the local community centre and hospice. The practice had good community links and engagement, for example:

  • A quarterly publication in the ‘Burnhope Wheel’ which was a newsletter circulated to all households in the practice area.

  • Liaison with the local school where the GP had given talks to young people about healthy living, diet, exercise and oral care. The practice had run a competition with the school children to increase their awareness of the importance of diet and exercise and also to engage with the parents of the children and encourage them to join the Patient Participation Group (PPG).

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice