Updated 25 March 2026
Date of Assessment: 01/04/2026. Dr Rina Miah (also known as The Haven Surgery) is a GP practice and delivers services to approximately 1,771 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 97.8% White, 0.9% Asian, 0.8% Mixed, 0.2% Black and 0.2% Other.
Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 3rd decile (3 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
People who use this service were supported to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. This was supported by positive feedback from patient surveys and from people we spoke with during our visit.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The service operated with a clear vision and strategy that reflected the needs of people using the service and the wider community. Staff demonstrated a good understanding of their roles and responsibilities and spoke positively about leadership, describing leaders as approachable and supportive in fostering a positive service culture.