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Loran House Requires improvement

The provider of this service changed - see old profile


Inspection carried out on 8 September 2020

During an inspection looking at part of the service

About the service

Loran House is a residential care home providing personal care to 45 people at the time of the inspection. The service can support up to 46 people, some of whom may be living with dementia. The care home has three floors; ensuite bedrooms are situated on each floor and three communal rooms are on the ground floor.

People’s experience of using this service and what we found

People had not always received their medicines as prescribed due to various reasons, which could place people at risk of harm. There were areas of the service, and specific items of furniture, which required cleaning. In addition, infection prevention and control practices required review and addressing with staff. There were some areas of significant shortfall with regards to records. The quality monitoring system had not identified this range of issues.

People were not always supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service supported good practice but were not followed. We have made a recommendation about the manager using the code of practice related to mental capacity legislation.

On the first day of inspection, staff were not attentive to people’s individual needs and didn’t notice when someone needed more support. There was also very limited social stimulation. Improvements were noted on the second day and measures taken to discuss concerns with the staff team and improve practice.

There were systems in place to safeguard people from the risk of harm and abuse, and the manager notified CQC and the local safeguarding team when required. Recruitment of staff was safe.

People told us they liked the food, and menus provided choices and alternatives. Any concerns regarding nutrition or other health needs were referred to health care professionals.

Staff had access to training, supervision and support. There were enough staff planned for each shift but short notice absences and specific staff practices such as seniors completing long medication rounds, left some care staff feeling they needed more support. The manager told us they would monitor this and discuss with staff. There were plans to have team building to aid communication between staff and management.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (report published 2 August 2019).

Why we inspected

We received concerns in relation to the timeliness of people’s health care support and staff skills/approach. As a result, we undertook a focused inspection to review the key questions of safe, effective and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

The overall rating for the service has changed from good to requires improvement. This is based on the findings at this inspection. We have found evidence that the provider needs to make improvements. Please see the safe, effective and well-led sections of this report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Loran on our website at


We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when cons

Inspection carried out on 4 June 2019

During a routine inspection

About the service

Loran House is a residential care home providing personal care to 42 people at the time of our inspection. Most people were older and may have had a physical disability or were living with dementia. The service can support up to 46 people. The care home accommodates people in one purpose built building with wide corridors over three floors accessed by stairs and a lift.

People’s experience of using this service and what we found

Some people had missed medicines and advice had not been sought. This was addressed following the inspection. Systems were in place to maintain people's safety and protect them from abuse. Risks were identified, appropriate control measures were implemented, and the safety and cleanliness of the environment was maintained. Systems were in place to recruit staff safely.

People were supported with good nutrition and could access appropriate healthcare services. Staff were equipped with relevant skills.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff who were kind and caring and were aware of how to promote people's privacy and dignity.

Staff were responsive to people's needs and provided support in line with their preferences. People had care plans in place which provided information to staff about their needs. Staff supported people to engage in their social and leisure interests. People were able to raise any concerns and felt these would be addressed.

People and staff felt listened to and their feedback was sought. They told us the registered manager was accessible and approachable. There was a positive culture; staff and the registered manager shared the values of providing high quality care. Systems were in place to drive improvement within the service.

For more details, please see the full report which is on the CQC website at

Why we inspected

This was the services first inspection since the provider changed to Prime Life Limited.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.