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Inspection Summary

Overall summary & rating


Updated 21 May 2021

About the service

Loran House is a residential care home providing personal care to 31 people at the time of the inspection. The service can support up to 46 people. The care home accommodates people across three floors.

People’s experience of using this service and what we found

Since the last inspection, improvements had been made in the management of medicines, cleanliness in the service, records and general management.

People received their medicines as prescribed. Staff knew how to keep people safe from the risk of harm and abuse. Environmental and individual risk was assessed so measures could be put in place to minimise incidents. Staff were recruited safely and there were enough staff on duty to support people. More frequent checks were undertaken to ensure cleaning schedules were completed. There were good systems in place to help staff prepare for and manage Covid-19 outbreaks.

Staff had access to induction, training, supervision and support. People and their relatives were complimentary about the staff team. People liked the meals and choices available and said staff supported them to access health professionals when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The overall management of the service including communication with staff and relatives had improved. Staff felt supported, could raise issues and told us they worked well together as a team. The culture of the service was open and inclusive; people were asked their views and felt these mattered.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 22 October 2020) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection, we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an unannounced focussed inspection of this service on 8 and 9 September 2020 due to concerns raised with us. We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions Safe, Effective and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Loran House on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 21 May 2021

The service was safe.

Details are in our safe findings below.



Updated 21 May 2021

The service was effective.

Details are in our effective findings below.



Updated 21 May 2021



Updated 21 May 2021



Updated 21 May 2021

The service was well-led.

Details are in our well-led findings below.