Baxter Education Centre Northwest

Updated 23 January 2023

Baxter Education Centre Northwest is run by Baxter Healthcare Limited. Baxter Education Centre is a residential training facility where staff teach NHS patients how to manage their peritoneal dialysis. The service delivers training to approximately 140 patients each year. The centre does not see patients under the age of 18 years but does offer training to parents of children who required dialysis. These parents attend the centre for training without the child.

Baxter Education Centre Northwest in Swinton, Manchester opened in June 2018. The registered manager had been in post since the centre opened.

The Baxter Education Centre employed a supervisor, two nurses and a night housekeeper. Patients are referred to the service through their own NHS Trust. The centre was open five days per week and closed at weekends.

The building had a small entrance hall with a secure reception area. On the ground floor there were two adjoining clinical training rooms each with a storeroom, one sluice room, one meeting room, a plant room, two toilets, a cleaning storeroom and an open plan kitchen/living area for patients. Upstairs there were five bedrooms with adjoining ensuite bathrooms, one of the bedrooms was designed for disabled access, one meeting room, one staff kitchen, one staff toilet, a server room, a large storeroom and a cleaning storeroom. There was disabled lift access between the ground and first floor.

The service was inspected in December 2021 and rated inadequate. Due to the concerns we found, we told the registered manager they were failing to comply with the relevant requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We served 2 warning notices under Section 29 of the Health and Social Care Act 2008. We then carried out a focused inspection in April 2022 and found the service had made significant improvements to be compliant with the warning notices.

Updated 23 January 2023

We rated it as good because:

The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.

Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.

Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.

The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback.

Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 23 January 2023