15 August 2019
During a routine inspection
Care Supreme is a domiciliary care service that provides support and personal care to people in their own homes in Weymouth, Dorset. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 4 people were receiving support with personal care.
People’s experience of using this service and what we found
People told us they felt the care they received made them feel safe and they were confident they were well looked after. Staff understood their roles and responsibilities in keeping people safe from harm.
Risks to people had been assessed and were managed safely by competent staff. There were systems in place to ensure people’s medicines were managed safely in ways that suited their lives. People received the support they needed to maintain good food and drink intake.
Staff had been recruited and trained specifically to meet people’s individual needs and to carry out their role safely and effectively. People told us they received the right care and support from staff who were well trained and knew them well. People also told us staff always arrived on time.
People received care as described in their care plans. People told us they received the help they needed in the way they wanted. They also told us that staff were kind and compassionate and always treated them with respect.
Care plans were designed to support people’s independence and to ensure they lived their life the way they chose. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and family members knew how to make a complaint and were confident their complaint would be listened to and acted upon.
People and family members spoke positively about the management of the service and described the manager/provider and staff as approachable. Staff felt supported in their role and were committed to delivering the person-centred care, an approach they described as encouraged and modelled by the provider. Quality assurance systems were being developed as the service grew.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 August 2018 and this was the first inspection.
Why we inspected
This was a planned inspection scheduled in line with our published scheduling guidance.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.