Background to this inspection
Updated
5 September 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service provider was also the day to day manager and was registered with the Care Quality Commission The provider is legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small domiciliary service and we needed to be sure that the provider would be in the office to support the inspection.
The inspection activity started on 15 August and ended on the 20 August 2019. We visited the office on 16 August 2019.
What we did before the inspection
We reviewed information we had received about the service including the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used this information to plan our inspection.
During the inspection
We spoke with three people who used the service and received feedback from two relatives about their experience of the care provided. We spoke with two members of staff and the provider/manager. We also received feedback from a community healthcare professional who had worked with the service.
We reviewed a range of records. This included two people’s care and medication records. We also reviewed records relating to the management of the service, including two staff files, a satisfaction survey and oversight of incidents and accidents.
Updated
5 September 2019
About the service
Care Supreme is a domiciliary care service that provides support and personal care to people in their own homes in Weymouth, Dorset. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 4 people were receiving support with personal care.
People’s experience of using this service and what we found
People told us they felt the care they received made them feel safe and they were confident they were well looked after. Staff understood their roles and responsibilities in keeping people safe from harm.
Risks to people had been assessed and were managed safely by competent staff. There were systems in place to ensure people’s medicines were managed safely in ways that suited their lives. People received the support they needed to maintain good food and drink intake.
Staff had been recruited and trained specifically to meet people’s individual needs and to carry out their role safely and effectively. People told us they received the right care and support from staff who were well trained and knew them well. People also told us staff always arrived on time.
People received care as described in their care plans. People told us they received the help they needed in the way they wanted. They also told us that staff were kind and compassionate and always treated them with respect.
Care plans were designed to support people’s independence and to ensure they lived their life the way they chose. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and family members knew how to make a complaint and were confident their complaint would be listened to and acted upon.
People and family members spoke positively about the management of the service and described the manager/provider and staff as approachable. Staff felt supported in their role and were committed to delivering the person-centred care, an approach they described as encouraged and modelled by the provider. Quality assurance systems were being developed as the service grew.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 August 2018 and this was the first inspection.
Why we inspected
This was a planned inspection scheduled in line with our published scheduling guidance.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.