Archived: 182 Bromham Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Overall, the service made sure people were at the centre of their care, they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Staff we spoke with knew people well, including their likes, dislikes, care needs and how to promote their independence. People were also supported to decorate their bedrooms in line with their preferences.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People were supported by a long standing and stable staff team who knew their needs and preferences well.

The service understood people’s communication needs and supplied information in formats that were accessible to them. For example, people had communication dictionaries in place which provided guidance on what people were communicating and how staff should respond and support them.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. A relative told us, “Yes, we do a half yearly meeting and go in and talk if we need to look at something. Communication is fine and they communicate with us.”

The service made sure that people could access the care, support and treatment they needed when they needed it. People had been supported to access external health care services appropriately.

Staff and leaders actively listened to information regarding individuals who are most likely to face inequality in their experiences or outcomes. They tailored their care, support, and treatment accordingly. For example, the registered manager assessed how people made choices about their food preferences. Based on this assessment, guidelines were established to help staff effectively support and communicate with individuals, enabling them to make choices.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future. At the time of our inspection, nobody was approaching the end of their life. However, where appropriate, end-of-life wishes had been considered and documented within people’s health folders.