Archived: 182 Bromham Road

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. A relative told us their relative was treated, “with kindness.” We observed staff speaking with and about people positively and that they respected people’s privacy and preferences such as the way they liked their bedrooms to be.

The service treated people as individuals and made sure people's care, support and treatment met people's needs and preferences. They took account of people's strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.Staff we spoke with knew people well, including their likes, dislikes and how they liked to spend their time. A relative said, “they are caring, they know [Person] well.” Records showed people had been supported with activities such as going out for meals, drives, coffee shops, getting haircuts and regularly attending day centres.

Records showed, staff told us, and we observed people’s independence was promoted. People were supported to do as much as they could for themselves, such as loading the dishwasher, making drinks and making their meals. People’s independence was managed safely and with as little restriction as possible in a shared living environment. For example, where staff could not be present in communal areas, the kitchen and laundry rooms were locked. However, when staff were present, these were unlocked, and people who could access these areas independently had access to do so without any restriction. We highlighted to the registered manager that there could be further development made in supporting people with increased independence such as personal shopping trips. They took this feedback on board and told us they would reflect any improvements they could make in future care planning.

The service listened to and understood people’s needs, views and wishes. For example, staff and the registered manager took a flexible approach with a person who did not always have the energy to go to the daycentre and supported them to stay at home when they chose to do so.

The service cared about and promoted the wellbeing of their staff. All staff we spoke with felt well supported by leaders and had no wellbeing concerns in relation to their employment.