Archived: 182 Bromham Road

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s needs had been assessed, but these were not always reflective of their current needs, in areas such as promoting their independence and managing health and mobility related risks. In response to these findings the provider improved people’s care plans before the end of our assessment. However, people had been living at 182 Bromham Road for many years and were supported by staff who knew them well and could tell us how they met people’s current needs consistently.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.For example, people had hospital passports and health folders in place which evidenced they had been supported to monitor and document their health.

The service worked well across teams and services to support people. There was evidence people had been supported to access external health professionals appropriately. For example, where needed people were supported to attend appointments and reviews with NHS health specialists such as psychiatrists.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People’s records showed they were up to date with all routine health check-ups. Relatives felt confident that people’s health needs were and would be met. A relative said, “Yes if [Person] had a toothache, they take [Person] to the dentist or hospital or where appropriate.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent. For example, we saw that people’s health was routinely monitored in areas such as their weight.

The service considered people's rights around consent and respected these when delivering person-centred care and treatment.Where people could not make their own decisions, the service conducted mental capacity assessments and organised best interests’ decision meetings. Where people needed to be deprived of their liberty to receive care and promote their safety, appropriate applications had been made. Staff we spoke with had a good understanding of the Mental Capacity Act 2005 and understood what consent meant.