Archived: 1 Lansdowne Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Overall, the service made sure people were at the centre of their care They decided, in partnership with people, how to respond to any relevant changes in people’s needs. Staff we spoke with knew people well, including their likes, dislikes, care needs and how to promote their independence. People were also supported to decorate their bedrooms in line with their preferences. Communal areas were decorated with people’s fond memories of the times they spent together such as days out. A staff member told us, “I think we do well at supporting the guys, just making their life's the best they can be. Helping with their independence.”

There were shortfalls in how the provider evidenced that a person always received their funded care provision for 1:1 support hours. This increased risks relating to people having their needs and preferences met. In response to these concerns, the Manager told us they would work with staff to improve this.

However, we did not identify any concerns relating to people’s protected characteristics, resulting in an increased risk of a poorer experience of care.
 

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Care plans contained information about meeting people’s communication needs. Our observations on how staff communicated with people showed there were no concerns with how the service provided information to people. The Deputy Manager told us they used picture cards to support a person when they had conducted mental capacity assessments.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

Weekly meetings took place, where items such as menu planning and activities were discussed. These were also used to make people aware of other information, such as dressing for hotter weather or changes within the service. People told us they had regular keyworker meetings. 1 person showed us their most recent ones where they were planning to visit the hairdressers and wanted to increase their independence with taking medicines.

A relative told us, “I have been involved in the care plan with [Relative’s] keyworker, and we see the social worker yearly.”
 

The provider made sure that people could access the care, support and treatment they needed when they needed it. Records showed people had been supported to access external health professionals and appointments whenever they needed to. The service was accessible to the people that lived at 1 Lansdowne Road.

We did not identify any concerns relating to people experiencing inequality and barriers such as discrimination due to their personal circumstances or protected characteristics. The provider had systems in place to get feedback from people via weekly meetings and keyworker sessions. People we spoke with told us they were supported by the staff and their keyworkers to do the things they wanted to do. The Manager told us “I think people are happy here. Since I have been here, we have been going out loads.”

At the time of our assessment, nobody was approaching the end of their life. However, people were supported to plan future goals and wishes. For example, 2 people told us they were looking forward to going on holiday and would be planning this with the staff.