Archived: 1 Lansdowne Road

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. A person told us, “The staff respect us, and we respect them.” A relative said, “I visit weekly and everyone is friendly.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care plans contained information about their religious and cultural needs and relationships that were important to them.

Staff knew people well. For example, staff could tell us what kind of music people enjoyed and how they liked to spend their time. A person told us they had been very happy with how they had been supported to celebrate their birthday with a party at 1 Lansdowne Road.
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to be as independent as possible in areas such as cooking, cleaning and planning how they would like to spend their time. A staff member told us, “I like to cook and encourage people to help.”

Records showed and people told us they had regular opportunities to be part of their communities. Recently, pastimes people had enjoyed included visiting the shops to purchase magazines, a trip to the seaside, gardening, visiting the zoo and attending a concert. Most people living at 1 Lansdowne Road also enjoyed attending day centres during the week. A person told us, "Staff do activities with us, we've got 2 or 3 drivers."
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. For example, recently a person was experiencing discomfort from a previous injury, and they had been supported to attend a GP appointment.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The Manager told us that staff were asked about their well-being during their supervisions. The provider had an employee assistance programme in place. Staff were recognised for their achievements via an employee of the month system where staff received gift vouchers. The Manager told us they had adjusted staff schedules to support employees' work-life balances. A staff member said, “I feel well supported. The Manager is very good.”