Aspire 2B Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has stayed the same. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans provided details about how people wanted their care provided. However, the quality of care plans were varied. People’s care plans were in different formats. The provider told us they were planning to streamline this, to ensure all care plans were written in a consistent person-centred format. Some personal information was in place to ensure staff understood people and had an insight into their life history. Feedback from people and relatives confirmed they felt at the centre of their care, and staff understood their individualised needs and wishes.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The provider demonstrated an understanding of people’s needs and continuity of care. Staff worked well with other agencies, including community groups.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People’s care plans included details of their communication needs and preferences. Some care plans included pictorial symbols to support people to actively understand and engage with their care. Some information was available in a range of formats.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider welcomed feedback from staff, relatives and people. The provider had not recently conducted any formal surveys to capture people’s views and feedback. Feedback from people and relatives was positive about the responsiveness of the provider. They knew who to contact in the office and were confident any queries would be dealt with professionally. Comments included, “I don’t have to wait for a response. If I ring with a problem, it is immediately answered. It is amazing.”

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider had considered accessibility and inclusion when planning care delivery. Staff understood the needs of autistic people and people with a learning disability and worked hard to ensure typical barriers faced by people were removed or mitigated against.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The provider complied with equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equality in the workplace. Staff received equality diversity and inclusion training to give them an understanding of the context in which they worked.

People were well supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Staff received training to support them in caring for people who were reaching the end of their lives. There was no-one receiving end of life care at the time of our assessment. There were no end of life care plans in place, but the provider told us they would develop these as part of their service improvement plan. We saw very complimentary recent testimonials from relatives about the caring and compassionate support received from the service, when they had supported people who were reaching the end of their lives.