Aspire 2B Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has stayed the same. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Feedback from people and relatives was positive about the caring nature of care staff and the support they received from staff who were based in the office. People and relatives told us about examples where staff had gone above and beyond in their duties to provide compassionate and person-centred support. They described trusting relationships. Comments included, “It is really like an extended family orientation.” Staff expressed pride in their role and spoke warmly about people and their role. Feedback and conversations with staff highlighted compassionate relationships, where people mattered and their privacy and dignity were actively promoted.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were supported by consistent staff to live as individuals. Staff knew people’s needs and wishes well. The provider worked hard to ensure staff supporting people were compatible and this was monitored through good communication and listening to people’s feedback.

Staff took account of people’s strengths, abilities, aspirations and protected characteristics, as well as their cultural and unique backgrounds. One social care professional told us about how staff had supported a person who had been reluctant to go out in the community, by building a trusting rapport, which led to good outcomes and increased opportunities for the person.

We saw positive examples of staff recognising and respecting people’s individual preferences, identities, and choices.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s rights, choices and independence were promoted, and this was reflected in feedback and people’s care records. Staff spoke warmly about people and told us about examples where they promoted their independence and encouraged them to make choices. People and relatives gave positive feedback. Comments included, “The care promotes [name of person’s] independence to use their make-up and choose their own clothes.” People and relatives told us they were involved in writing their care plans, but their involvement was not always clearly documented.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The provider had a flexible approach to providing care and support. This included changing call times when needed. For example, where day centres were closed, the service amended their hours to provide additional support. They also made amendments for appointments or at times when people were unwell or experiencing loneliness. One relative commented, “I think the service is excellent and provided around [name of person’s] individual needs.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Most staff told us they felt valued, and their health and wellbeing were actively promoted. There was a wellbeing lead in the management team and there were plans for them to undertake further training to enhance their skills in this area. Staff told us they felt encouraged to participate in additional training and learning opportunities. Consideration was given to people’s learning styles and any reasonable adjustments they required. Staff’ achievements were recognised and celebrated.