- Homecare service
Aspire 2B Care
Assessment report published 12 May 2026
Contents
Ratings
Our view of the service
Dates of assessment: 17 March 2026 to 8 April 2026. Aspire 2B Care is a domiciliary care agency, providing care and support for people living in their own homes. At the time of our assessment the service was supporting 6 people with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We visited the office on 18 March 2026 and 1 April 2026. We carried out this assessment due to the length of time since we last inspected the service.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We were assured the service met the principles of ‘Right support, right care, right culture’ and people received person-centred and focused care and support. Whilst we had some concerns about shortfalls in record keeping and governance arrangements, we were assured this had not directly impacted on people’s experiences of care and support.
People were supported by core groups of consistent staff, who knew them very well. Staff demonstrated a good understanding of people’s individual needs, respecting preferences, promoting independence, and engaging people in meaningful activities. Recruitment was managed safely. Staff had the skills and training to be able to carry out their role. Medicines were managed safely, although some improvements were required. People’s health and social care needs were actively promoted. People’s care and support was monitored and reviewed to continuously improve this.
Partnerships with health professionals and the community supported continuity of care, safe transitions, and engagement in broader community life. We received very positive feedback from health and social care professionals who worked with the service. Safeguarding and infection prevention and control systems were understood, and people reported feeling safe. Equality and inclusion were promoted, with staff treating people respectfully and supporting access to care in line with individual needs.
Some audits were in place to maintain oversight of the service. However, over recent months they had not been completed or monitored robustly, which meant any shortfalls may not have been identified. The provider acknowledged these shortfalls fully and took steps during the assessment process to rectify this. There were clear management structures in place to make the required improvements. The provider was accessible and approachable and committed to providing a person-centred, high-quality service and we were fully assured they would make the required improvements.
People's experience of this service
People and relatives gave consistently good feedback about their experiences of the care and support provided. They told us staff were caring and kind and supported people with respect and warmth. Comments included, “We were most fortunate to find Aspire 2B Care and the amazing team who go over and above to provide the best care” and “The carers all have very good caring personalities.”
People and relatives highly valued the consistency of staff support, and people were supported by small core groups of staff who knew them very well. There was a flexible approach to ensure people’s needs and wishes could be met. This included supporting people with special events and appointments. Relationships between staff and people were trusting and genuine. People and relatives told us their views mattered and they felt listened to and involved as partners. We received good feedback about the range and choice of social and community opportunities available to people. There were no concerns raised about timekeeping, reliability or the compassionate nature of staff. People’s views were sought through day-to-day contacts and meetings. People and relatives spoke highly of the provider and their management team and valued their commitment to be responsive and provide person-centred, good quality care and support.