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Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Care Shield Services on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Care Shield Services, you can give feedback on this service.

Inspection carried out on 18 September 2019

During a routine inspection

About the service

Care Shield Service is a domiciliary care service providing personal care and support to seven people living in their own homes. Some people who use the service have physical disabilities and some people have learning disabilities.

Everyone who used the service received personal care. Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

There were sufficient numbers of staff employed and people told us staff were always on time for their allocated visits and no visits had been missed.

Staff had received training in safeguarding matters and were confident in their knowledge and actions they would take if any safeguarding matters arose.

Medicines were managed safely. Staff were recruited safely.

People's care plans included individual risk assessments which staff followed to keep people safe.

People's needs were fully assessed prior to the commencement of their care package.

Staff had received appropriate training and had the necessary skills and experience to care for people safely.

Staff made sure people had access to healthcare professionals to support their health and well-being.

Staff supported people to access their local and surrounding community.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and professionals told us the service was well run and were complimentary of the level of care and support the staff and registered manager provided.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update) This service was registered with the CQC on 25 June 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based upon the provider's registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.