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Inspection Summary

Overall summary & rating


Updated 11 October 2019

About the service

Care Shield Service is a domiciliary care service providing personal care and support to seven people living in their own homes. Some people who use the service have physical disabilities and some people have learning disabilities.

Everyone who used the service received personal care. Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

There were sufficient numbers of staff employed and people told us staff were always on time for their allocated visits and no visits had been missed.

Staff had received training in safeguarding matters and were confident in their knowledge and actions they would take if any safeguarding matters arose.

Medicines were managed safely. Staff were recruited safely.

People's care plans included individual risk assessments which staff followed to keep people safe.

People's needs were fully assessed prior to the commencement of their care package.

Staff had received appropriate training and had the necessary skills and experience to care for people safely.

Staff made sure people had access to healthcare professionals to support their health and well-being.

Staff supported people to access their local and surrounding community.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and professionals told us the service was well run and were complimentary of the level of care and support the staff and registered manager provided.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update) This service was registered with the CQC on 25 June 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based upon the provider's registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 11 October 2019

The service was safe.

Details are in our safe findings below.



Updated 11 October 2019

The service was effective.

Details are in our effective findings below.



Updated 11 October 2019

The service was caring.

Details are in our caring findings below.



Updated 11 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 11 October 2019

The service was well-led.

Details are in our well-Led findings below.