LIVES Headquarters

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

LIVES Headquarters had two commissioned services. The Community Emergency Medicine Services (CEMS) which operated from 8 am to 8 pm daily, brings the Emergency Department to the patient, meaning patients could be treated at scene and often avoided having to go to hospital. They also had a Falls Response Unit which responded to calls from 6am to 2am daily. This service helped people after falls and related injuries and was delivered by non-registered health care professionals.

The service also had a team of voluntary staff who made up the community first responders and medic responders. They logged on from their own homes and travelled in their own vehicles to patients allocated by the local NHS ambulance service.