During an assessment under our new approach
Date of Assessment: 30 April 2026. Orchard Medical Centre is a GP practice and delivers services to approximately 3,500 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 89.9% White, 4.8% Asian, 2.3% Mixed, 1.8% Black and 1.1% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 9th decile (9 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE: Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. The infection prevention and control (IPC) lead was sufficiently trained and had robust systems in place to ensure effective oversight.
EFFECTIVE: Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. This practice achieved a rate of at least 90% for all childhood vaccinations. Women receiving adequate screening was largely above target, with 82% of women aged 50-64 years old receiving adequate screening in the last 5.5 years. Signage throughout the practice effectively promotes health improvement initiatives.
CARING: Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity, which is reflected in patient feedback. Staff utilised an End of Life register to provide support to patients, family and loved ones. Staff appeared happy and felt that their needs were considered.
RESPONSIVE: People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. Staff worked with a patient participation group and regularly reflected on patient feedback to understand people’s views and make changes to their service where required.
WELL-LED: The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.