Churchview Care Services (Taunton)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

There was a process to ensure assessments were completed before people received support. Care plans and associated risk assessments were person-centred and provided guidance to staff on how to meet people’s identified needs safely. Staff demonstrated a good understanding of people’s needs and told us they had access to up-to-date care records.

People and their relatives told us staff knew them well and understood their preferences. This was reflected in care records and in the way support was delivered, helping to ensure people received effective and consistent care.

The service planned and delivered people’s care and treatment in line with current evidence-based good practice and standards.

Staff encouraged healthy eating whilst respecting people’s choices. People told us they were involved in choosing and cooking their meals. One person told us, “I've been food shopping today, they [staff] help me, they help with the list and help with healthy eating. I am happy with that.” One staff member told us, “I regularly assist individuals with meal planning to choose balanced, nutritious options, and support them to engage in daily physical activities or walks.”

Staff supported people to maintain links with those that were important to them, relatives confirmed this.

The service worked across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff and the management team provided us with examples of how they worked with a range of health and social care professionals to support people’s needs.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People and relatives confirmed staff supported them to attend GP, hospital and community appointments and to manage their health conditions. One relative told us how their family members health condition was being well managed.

Care plans included guidance on maintaining good health and managing long-term conditions. Staff encouraged people to make choices about their lifestyles and supported them to maintain independence where possible.

The service monitored people’s care and treatment to continuously improve it. Processes were in place to review care records, incidents and changes in people’s needs. People confirmed they gave feedback on their care.

The registered manager told us 1 person had achieved a positive outcome by going on holiday during a time that had previously caused the person stress. This had been achieved successfully and the persons relative told us the person had 2 planned holidays this year. The relative told us, “[Name of person] is having a lovely life.”

Audits and monitoring systems helped identify trends or concerns, so action could be taken promptly. These systems supported ongoing learning and helped ensure people experienced positive outcomes that met their needs and expectations.

The provider told people about their rights and respected their choices when delivering care and treatment.

People told us they were not restricted and staff sought their consent before supporting them.

Staff understood their responsibilities in relation to consent and the Mental Capacity Act 2005. Where people lacked capacity, decision-specific assessments and best interest decisions were completed appropriately.