Churchview Care Services (Taunton)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider ensured people were treated with kindness, empathy and compassion and respected their privacy and dignity.

People were happy with the staff supporting them. People told us staff were kind and caring. One person told us, “The staff are alright, they are helpful, kind and caring.” They told us how the service had arranged a birthday celebration at the office. The person told us, “For my birthday I went to the office and had 2 birthday cakes and fish and chips, I enjoyed that.”

Relatives were happy with how staff treated their family members. One relative commented, “On the whole the staff are absolutely brilliant, I have no qualms. I would say staff are all kind and caring and very good with [name of person]. We would be able to tell and know if [name of person] didn’t get on with staff.”

Staff knew people well and described how they supported people with dignity and respect. Staff were nominated for a range of internal and external awards. One staff member had won ‘Regional support worker of the year’. The nomination stated, ‘[Name of staff] has built great relationships with the team and people they support. Nothing is ever too much trouble for [name of staff]. They enabled 1 person to go on holiday for Christmas, putting the person before themselves during this period’.

The provider treated people as individuals. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Relatives told us staff tailored activities, communication approaches and levels of reassurance based on what worked best for the person. One relative told us, “They [staff] seem to get on with [name of person] and meet their needs. They understand [name of person] well and they adapt to meet their needs. They [staff] seem to be working wonders at the moment.” Staff understood people well and were able to describe their individual needs, preferences and backgrounds. Care plans reflected people’s preferences and guided staff to provide personalised care. People and relatives told us they felt listened to and support was tailored to meet their individual needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff supported people to make choices about their daily lives and encouraged independence wherever possible. One person told us, “They help me with washing, they check I'm okay. They help encourage me to be independent.”

Care records outlined how people could remain as independent as possible. People and relatives told us people were involved in day to day decisions about their care and were supported to make choices about how they spent their time.

The provider listened to and understood people’s needs, views and wishes, and responded to them in a timely way.

Staff knew people well and were able to describe their needs and preferences.

Relatives told us staff knew their family members well. One relative told us, “The staff all know [name of person] well. [Name of person] likes a routine, staff know their routine they have been supporting [name of person] long enough and they [staff] understand them.”

The provider had systems in place to promote the wellbeing of their staff.

Staff told us they felt supported in their roles and were able to raise concerns or seek advice when needed. One staff member told us, “They look after us, we have lots of information on our phone. There are lots of benefits. We have one to one meetings and talk about our progress, they are helpful. You talk about any concerns, if you are happy, they are really supportive.” Another staff member commented, “We have regular staff meetings monthly, we bring up stuff and discuss it, we get advice on how to navigate incidents. [Name of registered manager] is there for everyone.” Staff received one to one supervision with their line manager. The registered manager told us they also completed a one to one supervision with all staff once a year to give them the opportunity to raise anything directly with them.