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Red Rose Care Community Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 20 November 2020

About the service

Red Rose Care Community is a care home that provides nursing and personal care for up to 65 people. The home is split into three areas, Serenity which support people with health and nursing needs, Memory which supports people who are living with dementia, and, Castle which support people who have needs associated with growing older. At the time of the inspection 54 people lived at the home. Due to concerns identified at our June 2019 inspection, we took action to restrict admissions to the home. We have now removed this restriction.

People’s experience of using this service and what we found

At the last inspection the provider failed to ensure staff had the skills and knowledge to support people safely. At this inspection we found not enough improvements have been made. Not all new staff had received formal induction in to the service and completed their mandatory training.

We received a mixed feedback about staffing levels from relatives. However, during the inspection we observed enough staff were on duty to respond to people's needs in a timely manner. Staff rotas which showed there were enough staff employed to provide safe care to people.

At the last inspection the provider failed to have effective systems in place to monitor the quality of the service. At this inspection we found improvements had been made. The registered manager and provider undertook a range of audits and checks to ensure quality of care offered to people. The registered manager used information from accidents and incidents to learn lessons and to reduce the risk of them happening again.

We found the service to be warm and welcoming. We received positive feedback from relatives about the quality of care their family members had received. Staff had supported people to remain in contact with their relatives during the COVID-19 pandemic and activities had been arranged within the care home to reduce the risk of isolation, including celebrating cultural events. One relative told us “I certainly would recommend this home. Can talk to any of the staff about anything”.

Infection control measures were in place to prevent cross infection. The service held good stocks of Personal Protective Equipment (PPE) and staff had been trained on how to use it correctly. Regular testing for people and staff had been implemented in accordance with Public Health England guidance. At the time of this inspection all people and staff had tested negative for COVID-19 infection.

People's care and support needs were assessed and reflected people's current needs. Medicines were managed safely and there were close links with health and social care professionals to ensure people's health needs were met and changes responded to quickly.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 27 July 2020). The service remains rated requires improvement. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection some improvements had been made however the provider was still in breach of regulation.

Why we inspected

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report covers our findings in relation to the key questions Safe, Responsive and Well-led only.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overal

Inspection areas

Safe

Requires improvement

Updated 20 November 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 20 November 2020

Caring

Requires improvement

Updated 20 November 2020

Responsive

Good

Updated 20 November 2020

The service was responsive.

Details are in our safe findings below.

Well-led

Requires improvement

Updated 20 November 2020

The service was not always well-led.

Details are in our safe findings below.