- Care home
Red Rose Care Community
Assessment report published 17 December 2025
Contents
Ratings
Our view of the service
Date of assessment 4 November 2025 to 11 November 2025. Red Rose Care Community is a residential care home providing accommodation with nursing and/or personal care for up to 65 people. The service supports adults of all ages and people living with Dementia. At the time of the assessment the service supported 58 people. The last rating for Red Rose Care Community was requires improvement (published 3 August 2022.) This assessment was a comprehensive assessment of all 5 key questions, safe, effective, caring, responsive and well-led. We carried out this assessment as a response to various concerns we received relating to the safety and care of people who used the service. During this assessment we identified breaches in relation to safe care and treatment and good governance.
Staff were not always deployed effectively to meeting people’s care needs. Not all required learning was completed by staff to ensure they were trained to do their role. Medicines were not always managed safely. Known risks were not always assessed, or care planned to ensure staff had detailed guidance to follow. Incidents and accidents were recorded, however lessons learnt were not always completed or shared with the staff team. Meaningful activities had been planned and taken place, however there was a risk of boredom and isolation when activity staff members were on leave. The governance processes and systems were not effective to ensure accurate oversight of the service and to identify improvements. Staff were caring and people told us they were supported by a caring staff team. The home was clean, tidy and odour free. People’s bedrooms were personalised. People had detailed future wishes care plan in place. Where people were deemed to lack capacity, staff had assessed people’s decision making in line with the Mental Capacity Act.
People's experience of this service
People did not always have accurate care plans and risk assessments in place. People told us they did not always have an opportunity to be part of their care planning or discuss their care needs to ensure staff had accurate information on how they would like to be supported. One person said, “I’ve not seen my paperwork at all.” People told us there was not always enough staff. One person said, “I find it worse at weekends as it takes longer for a reply if I ring [call bell].” People told us they felt safe living at Red Rose Community Care. One person said, “Oh I’m very safe as I can’t get out the doors so it’s secure.” People told us the home was clean. One person told us, “I must admit, the place is kept clean, and my clothes get nicely washed too. People were cared for by a staff team that cared and respected people’s dignity.