Red Rose Care Community

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness, empathy and compassion and respected their privacy and dignity. Everyone we spoke to were complimentary about staff’s kindness and caring attitude People told us, “They’re [staff] excellent and can’t do enough for people.” And “I have a very good rapport and they’re [staff] all so nice.” We observed staff treating people with kindness, compassion, and dignity. For example, we saw staff knocking on doors and asking if it was ok to go in, even on open doors. People told us their dignity was respected. One person told us, “My curtains get closed and the door shut whenever I am having some care. I like the door open in the day though.” Staff treated colleagues from other organisations with kindness and respect. One professional told us, “In general, I find that the staff at Red Rose are friendly, caring and motivated.” Throughout our assessment the staff and management team treated us with kindness.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Whilst care plans lacked written detail, people were supported by a staff team who knew them well. They were aware of people’s preferences. For example, one person liked to keep busy, and gardening was important to them. The registered manager adapted the garden and the person worked with the maintenance person to completed DIY and gardening jobs. The provider had a muti faith room that could be used by anyone living at Red Rose Community Care. This meant people had privacy where they could practice their religion or cultural beliefs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. There were no restrictions regarding visiting times. One person told us, “My family come at all times and it’s not a problem.” A relative told us, “I come every day and have 24 hours access.” People had been provided with specialised mugs to support them to drink independently. We observed variety of drinks for people to choose from and during lunchtime people were offered a choice of two meals. People told us they had choices. One person told us, “I have to have help getting up but it’s up to me when I’m ready for bed or waking up, no pressure. I choose what to wear too. It’s my choice to stay in my room mostly.” Another person told us, “I’m definitely encouraged to do what I can and I feel respected."

The provider did not always listen to and understand people’s needs, views and wishes. Staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress. We received mix feedback from people regarding staff responding within appropriate times when they pressed their call bell for support. One person told us, “I have to use the commode, and they [staff] can be quick coming, but I had to be [incontinence] sometimes with waiting. They won’t answer if they’re serving meals either. They might pop their head round and say they’re busy but will come later.” Another person told us, “As I’m in bed, they come quite quickly most of the time."

The provider had promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff health was considered as part of the recruitment process though completion of health questionnaires, this helped the management accommodate any specific needs staff may have to help support people. Staff had been provided with opportunities to discuss concerns and their wellbeing through staff meetings and one to one supervision. The registered manager had identified concerns within the staff culture and has taken appropriate action to ensure peoples care and support was not negatively impacted.