We carried out a review of the data available to us about Haling Park Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Haling Park Care Home, you can give feedback on this service.
Haling Park Care Home provides residential, nursing and dementia care and accommodation for up to 62 older people. It also offers respite care. At the time of our inspection there were 59 people living at the service. The home is spread over three floors and is situated within a quiet residential area of South Croydon.
People’s experience of using this service and what we found
The management, leadership and staff team were committed to continuous development to ensure people received high quality care that gave them positive experiences and outcomes. Staff focused on what was important for the individual and worked with other agencies to enhance people’s quality of life. This included focusing on people who had dementia, where they were with their dementia journey and finding meaningful experiences that people could engage with. Staff were working with Age UK, through the care connectors initiative, to reduce the risk of people feeling isolated.
The home had been recognised for the high quality care they provide through achieving the top 20 care home of the year in 2021 and 2022 on carehome.co.uk, the provider’s care home of the year 2022, and the registered manager achieved the provider’s England Care Home manager of the year 2022.
There were sufficient staff at the service and staff worked well together to support each other and provide consistency in care delivery. Staff reflected as a group on any incidents that occurred so they could improve practices and outcomes for people. Feedback from people and visitors was welcomed and encouraged. The provider had introduced a ‘you said, we did’ board so people could see how their suggestions were used and implemented at the service.
Staff were knowledgeable of the people they cared for. This included knowing the people and what they were interested in, as well as knowing their needs and how to keep them safe. People received safe care and support which met their needs. The service used a Red, Amber, Green (RAG) rating system to prioritise outcomes for people and highlight higher risks to people’s welfare. They were supported with their medicines and to receive further medical attention when required. Regular pain assessments were undertaken to support people to live pain free.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to live free from abuse or discrimination. Staff celebrated people’s differences and ensured their culture, heritage and religion was respected.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 3 February 2020).
Why we inspected
We received concerns in relation to the environment and staffing levels. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We found no evidence during this inspection that people were at risk of harm from this concern.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice.
Clear and robust procedures were in place for all visitors to the service including healthcare professionals. Checks included a confirmed negative lateral flow test result and proof of vaccination against COVID-19.
The service supported visitors to the home and this included essential care givers. The service had adapted areas around the home to accommodate visits from friends and relatives while reducing the risk of infection. For example, a fully screened meeting room allowed people to meet their loved ones safely.
All staff had received training to help them keep people safe from the risk of COVID-19. The service worked closely with the local authority and local health authorities to make sure procedures and government guidance were followed.
The service was clean and fresh, regular cleaning and checks were carried out throughout the day and the registered manager carried out audits and checks to make sure good practice continued.
Staff took time to explain to people why they may need to isolate in their rooms or remain distanced from others when they needed to and risk assessments were in place to make sure this was managed in a safe way.
Haling Park Care Home provides residential, nursing and dementia care and accommodation for up to 62 older people. It also offers respite care. At the time of our inspection there were 33 people living at the service. The home is spread over three floors and is situated within a quiet residential area of South Croydon.
People’s experience of using this service
People and their relatives spoke highly of the service and staff. People commented staff were kind, caring and very supportive. Throughout our inspection we observed staff interacted positively with people and had built respectful relationships with them and their relatives.
There were safeguarding and whistleblowing policies and procedures in place and staff understood how to keep people safe and respond to concerns. People's needs, and preferences were assessed and risks were identified to manage risks safely. Medicines were administered, stored and managed safely and staff followed infection control practices to prevent the spread of infections. Robust recruitment checks were in place and there were sufficient staff available to meet people's needs promptly. Staff had the skills, knowledge and experience to support people appropriately. Staff were appropriately supported through induction, training and supervision.
People were supported to maintain a healthy balanced diet that met their cultural and dietary preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were involved in and consulted about their care and support needs. People had access to health and social care professionals as required. People were supported to participate in activities of their choosing that met their needs and interests. Staff worked with people to promote their rights and understood the Equality Act 2010 supporting people appropriately addressing any protected characteristics.
There were effective and robust systems in place to assess and monitor the quality of the service. The service worked in partnership with health and social care professionals to plan and deliver an effective service. The service took people’s and staff’s views into account to help drive service improvements.
For more details, please see the full report which is on the website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service since the provider registered with the CQC.
Why we inspected:
This was a planned inspection based on our inspection programme.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit in line with our re-inspection programme. If any concerning information is received, we may inspect the service sooner.