Haling Park Care Home

Updated 22 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by two inspectors.

Service and service type

Haling Park Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Haling Park Care Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 5 people and 10 staff, including the registered manager, the regional director, the deputy manager, nurses, care workers, domestic staff and the chef. We reviewed 6 people’s care records and records relating to staffing and the management of the service. We undertook general observations and observed the daily staff meeting.

Updated 22 February 2023

About the service

Haling Park Care Home provides residential, nursing and dementia care and accommodation for up to 62 older people. It also offers respite care. At the time of our inspection there were 59 people living at the service. The home is spread over three floors and is situated within a quiet residential area of South Croydon.

People’s experience of using this service and what we found

The management, leadership and staff team were committed to continuous development to ensure people received high quality care that gave them positive experiences and outcomes. Staff focused on what was important for the individual and worked with other agencies to enhance people’s quality of life. This included focusing on people who had dementia, where they were with their dementia journey and finding meaningful experiences that people could engage with. Staff were working with Age UK, through the care connectors initiative, to reduce the risk of people feeling isolated.

The home had been recognised for the high quality care they provide through achieving the top 20 care home of the year in 2021 and 2022 on carehome.co.uk, the provider’s care home of the year 2022, and the registered manager achieved the provider’s England Care Home manager of the year 2022.

There were sufficient staff at the service and staff worked well together to support each other and provide consistency in care delivery. Staff reflected as a group on any incidents that occurred so they could improve practices and outcomes for people. Feedback from people and visitors was welcomed and encouraged. The provider had introduced a ‘you said, we did’ board so people could see how their suggestions were used and implemented at the service.

Staff were knowledgeable of the people they cared for. This included knowing the people and what they were interested in, as well as knowing their needs and how to keep them safe. People received safe care and support which met their needs. The service used a Red, Amber, Green (RAG) rating system to prioritise outcomes for people and highlight higher risks to people’s welfare. They were supported with their medicines and to receive further medical attention when required. Regular pain assessments were undertaken to support people to live pain free.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to live free from abuse or discrimination. Staff celebrated people’s differences and ensured their culture, heritage and religion was respected.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 3 February 2020).

Why we inspected

We received concerns in relation to the environment and staffing levels. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We found no evidence during this inspection that people were at risk of harm from this concern.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.