Culcheth Medical Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made sure people could access the care, support and treatment they needed when they needed it.

The service performed in-line with the national average in the results of the 2025 National GP Patient Survey. This showed 74% of respondents to the survey described their experience of contacting the practice as good, compared to a national average of 70%. It was slightly above average for waiting times with 74% of patients indicating they felt they waited the right amount of time for their last appointment compared to the national average of 67%. We spoke to 3 patients who told us they experienced good access to the service.

The provider monitored people’s feedback about access, through the PPG, Friends and Family Test and the National GP Patient Survey. In response to feedback the provider had made changes to improve access. This included reviewing the appointment booking system and upgrading the telephone system.

The physical premises and equipment were accessible. For example, there were treatment rooms on the ground floor, designated parking spaces for people with a disability and baby change facilities.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Leaders proactively sought ways to address any barriers to improving people’s experience. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. Staff followed processes to ensure people could register at the service, including those in vulnerable circumstances such as homeless people and Travellers. Alerts were placed on people’s records to identify their needs and how they were to be met, for example, by providing a longer appointment or an appointment at a time when the practice was less busy. The provider responded to patient feedback to improve equity in people’s experiences. Staff had completed training in equality, diversity, and inclusion.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.