- GP practice
Culcheth Medical Centre
Assessment report published 30 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 02 June 2026. Culcheth Medical Centre is a GP practice and delivers services to approximately 12,654 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 95.8% White, 1.5% Asian, 0.7% Black, 1.7% Mixed ethnicity and 0.3% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 9h decile (9 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment which was undertaken due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The provider ensured the premises were kept clean and managed the risk of infection. The premises were appropriately maintained overall. However, some improvements were needed to how fire risks were assessed.
Staffing levels and staff skill mix were monitored to ensure they met the needs of the service. Staff told us they received effective support, supervision and training and they worked together well to care for patients. Overall, staff had the training required for their roles. The provider was making improvements to how the completion of mandatory training updates was monitored.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive outcomes.
The service was good at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed most people were satisfied. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how leaders made positive changes because of feedback.