29 April 2021
During an inspection looking at part of the service
Care to You Healthcare Limited is a domiciliary care agency providing personal care to people in their own homes within the community. At the time of the inspection, all 44 people using the agency were in receipt of the regulated activity.
People’s experience of using this service and what we found
People spoke positively about the care that they received and felt safe with care staff being in their homes. One person said, “It can be strange getting used to people coming into your home, but they make us feel safe.” Staff were recruited in a safe manner and had received appropriate training.
The registered manager had systems in place to monitor the quality of care. These systems were new and being developed, but initial signs had shown them to be effective. For example, a recording issue of medicines had been identified and addressed through supervision.
People told us that the registered manager and office staff were approachable and reliable with communication. People had consistent visits, meaning staff could get to know them well and meet their needs suitably. Staff felt supported in their role and were able to raise any concerns they had. They also felt confident that matters they raised would be dealt with appropriately.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 19 June 2019).
Why we inspected
We received concerns in relation to infection prevention and control, medicine administration and how the service was being managed. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe and well-led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Care To You Healthcare Limited on our website at www.cqc.org.uk.
Follow up
We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.