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Care To You Healthcare Limited

Overall: Good read more about inspection ratings

52 St. Leonards Road, Bexhill-on-sea, TN40 1JB (01424) 300820

Provided and run by:
Care To You Healthcare Limited

Latest inspection summary

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Background to this inspection

Updated 9 June 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was undertaken by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. The registered manager is also the provider of this service. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.

Inspection activity started on 28 April 2021 and ended on 30 April 2021. We visited the office location on 29 April 2021.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with four people who used the service and two relatives about their experience of the care provided. We spoke with five members of staff including the registered manager, supervisor and care workers.

We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at quality assurance records. We spoke with two professionals who regularly communicate with the service.

Overall inspection

Good

Updated 9 June 2021

About the service

Care to You Healthcare Limited is a domiciliary care agency providing personal care to people in their own homes within the community. At the time of the inspection, all 44 people using the agency were in receipt of the regulated activity.

People’s experience of using this service and what we found

People spoke positively about the care that they received and felt safe with care staff being in their homes. One person said, “It can be strange getting used to people coming into your home, but they make us feel safe.” Staff were recruited in a safe manner and had received appropriate training.

The registered manager had systems in place to monitor the quality of care. These systems were new and being developed, but initial signs had shown them to be effective. For example, a recording issue of medicines had been identified and addressed through supervision.

People told us that the registered manager and office staff were approachable and reliable with communication. People had consistent visits, meaning staff could get to know them well and meet their needs suitably. Staff felt supported in their role and were able to raise any concerns they had. They also felt confident that matters they raised would be dealt with appropriately.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 June 2019).

Why we inspected

We received concerns in relation to infection prevention and control, medicine administration and how the service was being managed. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe and well-led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Care To You Healthcare Limited on our website at www.cqc.org.uk.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.