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Alexander House Care Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 6 July 2019

About the service

Alexander House is a residential care home that was providing personal and nursing care to 15 people aged 65 and over at the time of the inspection.

People’s experience of using this service and what we found

People were happy with the care and support they received from staff who knew them well and understood their needs and preferences. Staff were very patient, kind and caring. They treated people with respect and maintained their privacy and dignity.

Staff understood how to manage any risks to people and knew the processes to follow to manage any allegations of abuse.

Care records provided information about people’s needs and preferences; some were more detailed than others. People’s health care and nutritional needs were well managed and they received their medicines when they needed them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Recruitment processes ensured staff were suitable to work in the care service. Staff were trained and had the required skills to meet people’s needs. Staff told us they loved their jobs and felt well supported.

The service was well organised. Everyone knew the registered manager and praised the management of the home. The registered manager led by example working alongside the staff supporting them and making sure the quality of care was maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 December 2015). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Alexander House on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 6 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 6 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 6 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 6 July 2019

The service was well-led.

Details are in our well-Led findings below.