We carried out a review of the data available to us about Juga Homes Domiciliary Care Service on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Juga Homes Domiciliary Care Service, you can give feedback on this service.
Juga Homes Domiciliary Care Service is a domiciliary care agency. It provides personal care and support to people living in their own homes. At the time of the inspection one person was using the service.
People's experience of using this service
The provider had a safeguarding policy and abuse reporting processes in place at the service. Staff were trained in safeguarding and understood the different types of abuse.
People’s individual care and support needs were identified and assessed. The information was used to develop an effective plan of care so people received support that met their individual needs.
Risks associated with people’s needs were identified and assessed with a plan put in place to mitigate those risks found.
There was an effective system for the management of people’s medicines. Records used in the administration of medicines were completed accurately and reviewed for completeness.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People arranged social activities independently but were supported by staff to discover new hobbies. When required staff supported people with the preparation and cooking of meals that met their individual preferences.
People were confident to make a complaint about the service if they were unhappy. People gave positive feedback about the staff, care received and of the management of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection and update
This service was registered with us on 22/01/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.