Background to this inspection
Updated
20 March 2020
Background to this inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
This consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the provider 48 hours’ notice because we needed to ensure somebody would be available to assist us with the inspection. Inspection activity started on 11 December and ended on 24 December. We visited the office location on 11 December to see the registered manager and to review care records and policies and procedures.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with the registered manager and one care worker. We reviewed a range of records including one person’s care record, two staff files and a variety of records relating to the management of the service, including policies and procedures.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We spoke with one person about their experience of care provided.
Updated
20 March 2020
About the service
Juga Homes Domiciliary Care Service is a domiciliary care agency. It provides personal care and support to people living in their own homes. At the time of the inspection one person was using the service.
People's experience of using this service
The provider had a safeguarding policy and abuse reporting processes in place at the service. Staff were trained in safeguarding and understood the different types of abuse.
People’s individual care and support needs were identified and assessed. The information was used to develop an effective plan of care so people received support that met their individual needs.
Risks associated with people’s needs were identified and assessed with a plan put in place to mitigate those risks found.
There was an effective system for the management of people’s medicines. Records used in the administration of medicines were completed accurately and reviewed for completeness.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People arranged social activities independently but were supported by staff to discover new hobbies. When required staff supported people with the preparation and cooking of meals that met their individual preferences.
People were confident to make a complaint about the service if they were unhappy. People gave positive feedback about the staff, care received and of the management of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection and update
This service was registered with us on 22/01/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.