Gateshead Recovery Partnership Also known as Change, Grow, Live

We rated Gateshead Evolve as good because:

• There were enough skilled and experienced staff to meet the needs of clients. Contingency plans were in place to manage staff shortages. All staff working in the service had received an induction which included a mandatory training package.

• All clients had plans in place for the unexpected exit from service and staff worked with clients to agree different methods of communication if this happened. Staff completed comprehensive and timely assessments with clients which detailed their individual needs and an agreed outcome. Staff provided a range of care and treatment interventions suitable for the client group. Staff were aware of the potential effects of medication on clients’ physical health and ensured regular reviews were completed in line with national guidance.

• Staff received regular supervision and appraisal in line with the provider’s policy. Supervision meetings were documented and included any actions which needed to be completed. There were no waiting lists for the service and all new clients were seen within the service referral to treatment targets.

• Staff treated clients with dignity and respect. Interactions showed staff cared about clients and their wellbeing. Staff supported clients to understand and manage their care and treatment. Clients were encouraged to give feedback on the service. Complaints and concerns were investigated and responded to, in line with the provider’s policy. Staff listened to feedback and where appropriate, changes were made to the service to reflect feedback.

• Managers had the skills, knowledge and experience to perform their roles. Staff felt respected and supported in their roles. There was an open-door policy with managers in the service and staff were able to speak with managers about any concerns. Teams within the service worked well together. There were good working relationships with external agencies and staff worked with them to benefit clients.