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Gateshead Recovery Partnership Good Also known as Change, Grow, Live

Inspection Summary


Overall summary & rating

Good

Updated 22 March 2019

We rated Gateshead Evolve as good because:

  • There were enough skilled and experienced staff to meet the needs of clients. Contingency plans were in place to manage staff shortages. All staff working in the service had received an induction which included a mandatory training package.

  • All clients had plans in place for the unexpected exit from service and staff worked with clients to agree different methods of communication if this happened. Staff completed comprehensive and timely assessments with clients which detailed their individual needs and an agreed outcome. Staff provided a range of care and treatment interventions suitable for the client group. Staff were aware of the potential effects of medication on clients’ physical health and ensured regular reviews were completed in line with national guidance.

  • Staff received regular supervision and appraisal in line with the provider’s policy. Supervision meetings were documented and included any actions which needed to be completed. There were no waiting lists for the service and all new clients were seen within the service referral to treatment targets.

  • Staff treated clients with dignity and respect. Interactions showed staff cared about clients and their wellbeing. Staff supported clients to understand and manage their care and treatment. Clients were encouraged to give feedback on the service. Complaints and concerns were investigated and responded to, in line with the provider’s policy. Staff listened to feedback and where appropriate, changes were made to the service to reflect feedback.

  • Managers had the skills, knowledge and experience to perform their roles. Staff felt respected and supported in their roles. There was an open-door policy with managers in the service and staff were able to speak with managers about any concerns. Teams within the service worked well together. There were good working relationships with external agencies and staff worked with them to benefit clients.
Inspection areas

Safe

Good

Updated 22 March 2019

We rated safe as good because:

  • There were enough skilled staff to meet the needs of the clients and there were contingency plans in place to manage any unforeseen staff shortages.
  • Staff were required to complete an induction which included a mandatory training package. Mandatory training included safeguarding, basic life support, Mental Health Act and Mental Capacity Act.
  • Staff followed best practice and recommended guidance when prescribing.
  • All clients had plans in place for the unexpected exit from the service. Staff worked with clients to agree different methods of communication that could be used if they stopped working with services.
  • Staff were aware of the potential effects of medication on clients’ physical health and carried out regular reviews in line with guidance from the National Institute of Health and Care Excellence.

Effective

Good

Updated 22 March 2019

We rated effective as good because:

  • Staff completed a comprehensive and timely assessment of clients’ needs. Assessments were completed with clients and demonstrated an agreed outcome.
  • Staff provided a range of care and treatment interventions suitable for the client group as recommended by, and delivered in line with guidance from the National Institute of Health and Care Excellence.
  • All staff received regular supervision and appraisal in line with the provider’s policy. Supervision meetings were documented and recorded any actions to be carried out prior to the next meeting.
  • Managers recruited volunteers and trained and supported them for the role they undertook.

Caring

Good

Updated 22 March 2019

We rated caring as good because:

  • Staff treated clients respectfully and with dignity. Interactions showed staff cared about clients and their outcomes.
  • Staff supported clients to understand and manage their care and treatment.
  • All clients had a recovery plan and risk management plan that showed their preferences and recovery capital.
  • Staff supported clients to access advocacy services and other support organisations.

Responsive

Good

Updated 22 March 2019

We rated responsive as good because:

  • There were no waiting lists for the service. All new clients were seen within the service referral to treatment targets.
  • Staff supported clients during referrals and transfers between services.
  • Staff encouraged and supported clients to develop and maintain relationships with people that mattered to them.
  • Clients were encouraged to give feedback on the service. Staff listened to feedback and where appropriate, changes were made to the service to reflect feedback.

Well-led

Good

Updated 22 March 2019

We rated well-led as good because:

  • Managers had the skills, knowledge and experience to perform their roles.
  • Staff knew the provider’s vision and values and what their role was in achieving them.
  • Staff felt respected and supported by their immediate managers and senior managers in the company.
  • Staff had access to support for their own physical and mental health needs. Staff had a weekly well-being hour which could be used in a way which they found beneficial.
  • Teams worked well together. Staff had good working relationships with external agencies and worked with them to benefit clients.
Checks on specific services

Substance misuse services

Good

Updated 22 March 2019