Norwood

About the service

Norwood is a supported living service providing personal care and support for people living in their own homes. At the time of our inspection the service was supporting four people, not everybody supported by the service received the regulated activity of personal care; our inspection focused on people receiving personal care.

People’s experience of using this service and what we found

People told us they felt safe with the service they received. Family members told us they were confident their relative was kept safe and were treated with the utmost respect. The support people received promoted them making as many choices and decisions for themselves as possible. People’s autonomy and freedom was promoted, by staff who understood and respected people’s rights.

Each person had an individual risk assessment that outlined the support they needed to remain safe in different situations. Staff were knowledgeable about these assessments and people’s support needs. People’s care and support was reviewed in partnership with them and people who were important to them.

Based on our review of key questions; Is the service safe? And, Is the service well-led? The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support; the model of care and support maximised people’s choice, autonomy and independence. Right Care; people’s care focused on people as individuals and promoted their rights as equal citizens. Right culture; there was a culture of people being partners in designing their care and support; and of listening to people.

The service has responded well to the COVID-19 pandemic and had supported people to remain as safe as possible. Family members told us they felt very reassured by the response of the registered manager and other staff members.

We have made a recommendation about supporting people with their tenancy agreements.

There was an open, progressive and reflective culture within the service that promoted learning. The registered manager had effective oversight of the safety and quality of the service being provided; and they sought and acted on people’s feedback.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 18 July 2019).

Why we inspected

We undertook this inspection as part of a random selection of services which have had a recent Direct Monitoring Approach (DMA) assessment where no further action was needed to seek assurance about this decision and to identify learning about the DMA process.

During this inspection we also checked that the service is applying the principles of Right support, right care, right culture.

We undertook a focused inspection to only review the key questions of Safe and Well-led. Our report is only based on the findings in those areas reviewed at this inspection. The ratings from the previous comprehensive inspection for the Effective, Caring and Responsive key questions were not looked at on this occasion. Ratings from the previous comprehensive inspection for those key questions were used in calculating the overall rating at this inspection.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has stayed the same based on the finding from this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Norwood is a supported living service providing support to four people, aged between 18 and 25 years at the time of the inspection. Supported living is provided currently at one property consisting of three flats; two single occupancy and another with two people sharing.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Care plans identified the intended outcomes for people and how their needs were to be met.

People received support from staff who had received training for their role. There were enough staff to support people when they needed it. Staff knew people's identified risks well and were able to support people both in their homes and when out in the community

People were protected from abuse and the risk of abuse and staff understood their role in relation to this. People and their family members told us that the service was safe. Risks to people and others were identified and measures put in place to minimise harm.

Systems for assessing and monitoring the quality and safety of the service were effective in identifying areas of improvement within the service. People and their family members described the registered manager and provider as accessible and supportive. Systems were in place to gather people's views on the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with the Care Quality Commission on 16/07/2018 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.