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Inspection Summary


Overall summary & rating

Good

Updated 18 July 2019

About the service

Norwood is a supported living service providing support to four people, aged between 18 and 25 years at the time of the inspection. Supported living is provided currently at one property consisting of three flats; two single occupancy and another with two people sharing.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Care plans identified the intended outcomes for people and how their needs were to be met.

People received support from staff who had received training for their role. There were enough staff to support people when they needed it. Staff knew people's identified risks well and were able to support people both in their homes and when out in the community

People were protected from abuse and the risk of abuse and staff understood their role in relation to this. People and their family members told us that the service was safe. Risks to people and others were identified and measures put in place to minimise harm.

Systems for assessing and monitoring the quality and safety of the service were effective in identifying areas of improvement within the service. People and their family members described the registered manager and provider as accessible and supportive. Systems were in place to gather people's views on the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with the Care Quality Commission on 16/07/2018 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 18 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 18 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 18 July 2019

The service was well-led.

Details are in our well-Led findings below.