We carried out a review of the data available to us about The Glen Private Nursing Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Glen Private Nursing Home, you can give feedback on this service.
We found the following examples of good practice.
The home had clear guidance, polices and processes to help minimise the risk of an outbreak and manage any which occurred.
The service was accessing the government testing scheme.
The service was working with the local authority infection control team and other health professionals to ensure people's needs were met.
Cleaning schedules had been increased during the outbreak, to ensure high contact areas, such as door handles, light switches and appliances were regularly cleaned during the day.
Staff had received specific training in managing the risk of the COVID-19 pandemic and how to safely use and dispose of personal protective equipment (PPE).
The registered manager was open and pro-active in sharing information with friends and family, so they understood decisions around visiting and restrictions.
Staff supported people to stay in contact with relatives and friends via phone and video calling.
Further information is in the detailed findings below.
The Glen is a residential nursing home situated within the Dore area of Sheffield. The home is a converted house with a purpose built extension. The home provides accommodation, personal care and nursing care for older people and people living with dementia. At the time of our inspection there were 15 people using the service.
We found the following examples of good practice.
• The provider went into early lockdown and the service had made changes to prevent visitors from catching and spreading infection. This included extra training for staff and enhanced cleaning throughout the service.
• The service had been innovative in their use of technology which enabled people to keep in regular touch with their friends and families throughout the pandemic.
• The service had allocated four outdoor areas where people could meet their families and friends whilst maintaining social distancing. All the visits were individually assessed and organised by an appointment system. This allowed the service to manage the visits and allowed sufficient time for staff to disinfect areas before and after each visit. In exceptional cases family were supported to safely enter the home through a side door and personal protective equipment (PPE) and hand sanitizer was provided.
• People were supported in creative ways, including having their own dedicated staff who provided a ‘support bubble’ to support all their needs, including their meals and social support.
• New admissions are tested for COVID 19 and the results are known before they are admitted to the home. All new admissions are isolated to their rooms for 14 days.
People’s experience of using this service:
• People told us they felt safe at The Glen and they were consistently treated with kindness, dignity and respect. People knew who to report any concerns to and were happy with the support they received from staff. People’s care records contained guidance for staff about how to support people safely and minimise risks to people. Staff were trained in their responsibilities for safeguarding adults and knew what action to take if they witnessed or suspected any abuse.
• The service had systems in place to ensure people received their medicines as prescribed. Staff supported people to maintain their health by making appropriate referrals to community health professionals and acting on any advice they were given;.
• There were enough staff on shift to keep people safe and we observed staff respond to people in a timely manner throughout the day. Staff told us they thought there were enough staff to meet people’s needs.
• People received personalised support from staff who knew them well. People’s likes, dislikes and social histories were recorded in their care records. This helped staff care for them in a personalised way.
• Staff were competent, knowledgeable and skilled. They received regular training, supervisions and appraisals which supported them to conduct their roles effectively;
• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
• People were happy with the food provided at The Glen. The service catered for people's special dietary requirements and staff monitored food and fluid intake levels of people who were assessed to be at risk.
• A range of activities were provided for people living at The Glen which considered people’s interests and wishes.
• The provider had an effective complaints procedure in place. Information about how to complain was displayed in the entrance to the home. People and their relatives knew how to complain if they needed to.
• The provider and registered manager understood the regulatory requirements and monitored the quality and safety of the service on a regular basis;
• Staff told us they enjoyed their jobs, their morale was positive and they told us the staff team worked very well together.
• For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection:
The service is an established care home and has been operating for many years. In May 2018 a new provider purchased the service and were registered with the Care Quality Commission (CQC.) This is the first inspection of the service under the new registered provider.
Why we inspected:
This was a planned inspection following the registration of new providers.
Follow up:
We will continue to monitor this service. We plan to complete a further inspection in line with our re-inspection schedule for those services rated good.