About the service: Kloay’s Care is a domiciliary care service which provides personal care to adults with a range of support needs in their own homes.
The Care Quality commission (CQC) only inspects the service being received by people provided with ‘personal care’. Where they do we also take into account any wider social care provided.
Kloay’s Care was providing personal care to 15 people at the time of the inspection.
People’s experience of using this service:
People supported told us they felt safe with the staff that supported them. Staff had undertaken safeguarding training. Staff understood their role and responsibility to keep people safe from harm.
Recruitment procedures were thorough and robust, with clear evidence of the pre-employment checks which had been carried out.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People supported spoke fondly of the staff that provided support including the registered manager. People told us staff treated them with dignity and respect and were kind and caring to them.
People received personalised support from staff who knew them well. Staff had built positive relationships with the people they cared for and supported. Staff supported people to retain their independence and to remain involved in planning and reviewing their individual care. This helped to ensure care was provided in accordance with people’s preferences.
Staff worked closely with a range of community healthcare professionals to promote good outcomes for people.
People, their relatives and staff could approach the registered manager if they had any concerns. The provider had a complaints procedure in place which explained how people could raise concerns. There had been no complaints at the service.
The registered manager operated a small but robust governance system. These were to ensure the service was operating within the policies and procedures.
Rating at last inspection: This was the first inspection for the service.
Why we inspected: This was a planned inspection.
Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk