15 May 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection Team: The inspection was carried out by one inspector.
Service and service type: This service is a domiciliary care agency. It provides personal care to people living in their own homes. It provides personal care to adults with a range of support needs.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: The inspection was announced. We gave the service 24 hour’s notice of our inspection to ensure a manager was present to assist us.
Inspection site visit activity started on 16 April and ended on 17 April. We visited the office location on 16 April to see the manager and office staff; and to review care records and policies and procedures.
What we did: Before the inspection, we reviewed information we had received about the service. This included information that the provider must notify us about. We also received feedback from professionals who work in the local authority. This was the first inspection the service had received since becoming registered in April 2018.
During the inspection we spoke with the registered manager. We spoke on the phone to three people who use the service, two relatives and three care staff over both days of the inspection. We reviewed three people’s care records. We also reviewed records and audits relating to the management of the home.
15 May 2019
About the service: Kloay’s Care is a domiciliary care service which provides personal care to adults with a range of support needs in their own homes.
The Care Quality commission (CQC) only inspects the service being received by people provided with ‘personal care’. Where they do we also take into account any wider social care provided.
Kloay’s Care was providing personal care to 15 people at the time of the inspection.
People’s experience of using this service:
People supported told us they felt safe with the staff that supported them. Staff had undertaken safeguarding training. Staff understood their role and responsibility to keep people safe from harm.
Recruitment procedures were thorough and robust, with clear evidence of the pre-employment checks which had been carried out.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People supported spoke fondly of the staff that provided support including the registered manager. People told us staff treated them with dignity and respect and were kind and caring to them.
People received personalised support from staff who knew them well. Staff had built positive relationships with the people they cared for and supported. Staff supported people to retain their independence and to remain involved in planning and reviewing their individual care. This helped to ensure care was provided in accordance with people’s preferences.
Staff worked closely with a range of community healthcare professionals to promote good outcomes for people.
People, their relatives and staff could approach the registered manager if they had any concerns. The provider had a complaints procedure in place which explained how people could raise concerns. There had been no complaints at the service.
The registered manager operated a small but robust governance system. These were to ensure the service was operating within the policies and procedures.
Rating at last inspection: This was the first inspection for the service.
Why we inspected: This was a planned inspection.
Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk