Archived: Kerry Collins Recruitment Also known as Kerry Collins Healthcare

Kerry Collins Recruitment is registered to provide personal care to people living in their own. On the day of the inspection, two people were receiving support.

People’s experience of using this service and what we found

People received support that was safe. Care staff knew how to keep people safe from harm and received training to do so. Recruitment systems were in place to ensure appropriate staff would be appointed. Where people needed support with medicines this was done as it was prescribed and care staff had access to personal protective equipment. Systems were in place to monitor trends where accidents or incidents had taken place.

People received effective care. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care staff were supported to meet people’s needs. People made their own decisions as to what they had to eat and drink and how they were supported by care staff. Care staff were available to support people to access healthcare in an emergency.

People received support that was caring and kind. People were supported how they wanted and care staff respected people’s privacy, dignity and independence.

People received support that was responsive to their needs. Care plans were in place to show how people wanted to be supported. The provider had a complaints process, so people could share any concerns.

The service was well led. The culture in the service was open and empowered people to be supported how they wanted. Communication standards encouraged people and their relatives to share their views and spot checks took place to ensure service quality.

Why we inspected

This service was registered with us on 17/04/2018 and this is the first inspection. The provider started delivering support in March 2019.

Follow up

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk