Updated 27 June 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own home.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 12 June 2019 and ended on 13 June 2019. We visited the office location on 12 June 2019.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. Prior to the inspection we reviewed information we held about the service. This included information about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. We used all this information to plan our inspection.
During the inspection-
During the inspection people could not share their views verbally over the telephone but we were able to speak with their relative. We spoke with two members of the care staff, the registered manager and the owner who was present throughout the process. We reviewed a range of records. This included the records for the two people being supported by the service and two care staff files in relation to recruitment and staff supervision. A variety of records relating to the management and quality of the service, including policies and procedures were reviewed.
After the Inspection
We spoke to a member of the care staff and a relative after the inspection to gather further information on the support people received.