The Care Quality Commission
  • Doctor
  • GP practice

Brighton Station Health Centre

Overall: Good read more about inspection ratings

Aspect House 84-87, Queens Road, Brighton, BN1 3XE

Provided and run by:
Practice Plus Group Primary Care Limited

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Brighton Station Health Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Brighton Station Health Centre, you can give feedback on this service.

5 June 2019 and 13 June 2019

During a routine inspection

We carried out an announced comprehensive inspection at Brighton Station Health Centre on 27 June 2018 as part of our inspection programme. The overall rating for the practice was requires improvement, with a requires improvement rating for effective and well led. The full comprehensive report on the June 2018 inspection can be found by selecting the ‘all reports’ link for Brighton Station Health Centre on our website at www.cqc.org.uk.

This inspection was an announced comprehensive inspection carried out on 5 June 2019 to confirm that the practice had addressed the issues identified in requirement notices following the June 2018 inspection. Requirement notices had been issued against regulation 17 (good governance) and regulation 18 (staffing) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. During the course of the planning for the inspection it was apparent that a number of changes had been made to the service so a second day of inspection was scheduled to enable the gathering of further information and evidence.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care. The practice had made improvements in the governance of the service, including in relation to recording and maintaining patient multi-disciplinary care records.
  • Feedback from patients about access to the service was not always positive, however the service had developed with a view to improving the patient experience. This included the development of the Practice Plus triage service.
  • At our previous inspection we found that there had been insufficient staff to ensure that certain areas of care were sufficient, for example in relation to cancer screening and childhood immunisations. At this inspection we found that some improvements to staffing had been made, including more consistent medical and nursing cover. There was evidence of improvements to both cancer screening and childhood immunisations, however figures were still below average.
  • At our previous inspection we found that the practice did not have an active patient participation group. At this inspection we found that a group had been developed and that patients felt listened to and able to contribute to the management of the service.

Whilst we found no breaches of regulations, the provider should:

  • Continue to work to improve the uptake of cancer screening.
  • Continue to work to improve the uptake of childhood immunisations.
  • Maintain a record of when action in relation to safety alerts has been completed.
  • Review patients in relation to those outside of the expected range of diabetes control with a view to making improvements.
  • Continue to work to improve QOF exception reporting.
  • Continue to work with the patient participation group to review patient satisfaction with the service.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

27 June 2018

During a routine inspection

This practice is rated as requires improvement overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Requires improvement

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Requires improvement

We carried out an announced comprehensive inspection at Brighton Station Health

Centre on 27 June 2018. This was undertaken as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice ensured that care and treatment was delivered according to evidence based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

• The practice ensured all recruitment checks were undertaken prior to staff starting employment.

• Access to interpreters was available, including British Sign Language, for patients who required this help.

The areas where the provider must make improvements as they are in breach of regulations are:

• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

• Ensure sufficient numbers of suitably qualified, competent, skilled and experienced persons are deployed to meet the fundamental standards of care and treatment.

The areas where the provider should make improvements are:

• Take action to ensure reception staff are familiar with “red flag” warning signs and symptoms of sepsis.

• Take action in ensuring chairs are replaced within their waiting area as identified within the infection control audit.

• Take action on areas identified as achieving low satisfaction levels within the national GP patient survey.

• Take further action in increasing the number of carers identified within their patient list.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice