6 March 2019
During a routine inspection
FraserCareServices is a domiciliary care agency. It provides personal care to people living in their own homes in the community. CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of this inspection three people received the service, which was provided by the registered manager and one other member of staff.
People’s experience of using this service :
¿ People consistently told us how they received care from staff who knew their needs well, at times when
they expected them and this helped to make them feel safe.
¿ People told us they “trust” and “appreciate” the staff and described the staff as being “kind and caring to me.” One relative had observed, “The interactions are good.”
¿ Staff received regular training which was relevant to people’s needs.
¿ People were supported to access appropriate healthcare where necessary to maintain their health and wellbeing.
¿ Where needed, people received their medication as prescribed.
¿ People and relatives knew how to make a complaint and felt confident they would be listened to if they needed to raise any concerns.
¿ People and staff felt the service was well led.
¿ There was a process of continual improvement and quality assurance in place.
Why we inspected:
This was the service’s first planned inspection since it was registered on 12 April 2018.
Follow up:
Going forward we will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated as good .
For more details, please see the full report which is on the CQC website at www.cqc.org.uk