Updated 24 April 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was with older people.
Service and service type:
FraserCareServices is a small domiciliary care agency. It provides personal care to people living in their own homes in the community.
The service had a manager registered with the Care Quality Commission. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit. We needed to be sure that people were informed that we would be contacting them by telephone, and we needed a manager to be available to facilitate this inspection.
Inspection site visit activity started on 6 March 2019 and ended on 12 March 2019. We visited the office location on the 6 March 2019 to see the registered manager. We reviewed people's care records , policies and procedures, records relating to the management of the service, training records and the recruitment records for the only care worker employed at the service.
What we did:
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service including notifications they had made to us about important events. We also reviewed all other information sent to us from other stakeholders for example the local authority and members of the public.
An expert by experience spoke with one person, one relative, two friends of two people and one member of staff by telephone on 7 March 2019.
We requested further information from the registered manager related to the service; this was provided promptly.